LEGAL REFERENCE

How We Protect Your Privacy on pp77

Your account security and personal data are the foundation of how we operate. We've built transparent practices around data collection, storage, and use so you know exactly what...

Account ProtectionPayment SecurityData Transparency
Explore Lobby Read FAQ
pp77 How We Protect Your Privacy on pp77

What This Privacy Policy Covers

This policy applies to pp77 and all activity you conduct through your account, including browsing the lobby, opening live tables, depositing via JazzCash, Easypaisa, SadaPay or Raast, and withdrawing your funds. We collect information to verify your identity, process payments, prevent fraud, and improve your experience. Your account details, deposit history, betting activity, and communication preferences are stored securely. We do not

sell your personal data to third parties. Where local law permits, we may share account information with payment processors and regulatory bodies to fulfil legal obligations. This policy is governed by the laws of the regions in which pp77 operates.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Privacy

Team online

Email Support

Reach our data protection team at [email protected] with any questions about how we handle your information, data requests, or account privacy concerns.

Live Chat

Open a chat session through your account dashboard to speak with our support team about privacy settings, data access requests, or account security in real time.

Account Settings

Manage your privacy preferences directly in your account dashboard. Update communication settings, review connected devices, and adjust data collection preferences anytime.

WHY WE'RE CREDIBLE

Trust Signals Behind Our Privacy Practices

Encryption Standard

All data in transit between your device and our servers is encrypted using TLS 1.2 or higher. Your passwords are hashed and never stored in plain text on our infrastructure.

Payment Processing

JazzCash, Easypaisa, SadaPay and Raast integrations are handled by certified payment gateways. We never store your full payment credentials; only tokenised references for repeat transactions.

Account Verification

We collect your name, phone number, and valid identity to comply with anti-money laundering rules and prevent fraud. Verification is required before your first withdrawal.

Session Management

Your session times out after 30 minutes of inactivity. Login attempts are logged. If we detect unusual access from a new device or location, we'll ask you to re-verify.

Third-Party Sharing

We share data only with payment processors, identity-verification services, and regulatory bodies where required by law. We do not allow marketing partners to access your account details.

Policy Updates

If we change this privacy policy, we'll notify you via email and post the updated version here. Material changes require your acknowledgement before your next login.

How Our Privacy Aligns Across pp77

Live Casino Privacy
Your live table sessions are streamed securely to you; dealer names and game history are tied to your account. Streaming data is not stored after the session ends.
Sportsbook Records
Bet slips, odds snapshots, and settlement details are stored in your account history. We retain this data for dispute resolution and regulatory compliance for up to seven years.
Slot Room Activity
Your slot play is tracked for RTP reporting and fraud detection. Spin history is visible in your account but anonymised in aggregate analytics shared with studios.
Withdrawal Privacy
Your JazzCash, Easypaisa, SadaPay or Raast withdrawal requests are encrypted end-to-end. We confirm receipt with you via SMS and email; you control who sees your transaction details.
Communication Channels
Chat logs with support, email threads, and SMS records are kept for 18 months. You can request deletion of non-essential messages from your account settings anytime.
Device & Location
We log the device type, operating system, IP address, and approximate location of each login. This helps us spot unauthorised access and send you security alerts.
Cookie Usage
We use session cookies for login persistence and analytics cookies to understand traffic patterns. No cookies track you across external websites; all are first-party only.
CORE PROTECTIONS

Key Privacy Features Built Into Your Account

Two-Factor Authentication Secure your account with SMS or email verification on login...
Deposit Confirmation Every JazzCash, Easypaisa, SadaPay or Raast deposit is confirmed with...
Withdrawal Verification Before we send funds to your nominated payment account, we...
Activity Dashboard View all logins, deposits, bets, and withdrawals in your account...
Privacy Controls Opt out of marketing emails, disable third-party analytics, and request...
Breach Notification If we detect unauthorised access to your account, we notify...

Privacy Questions Answered

We collect your full name, date of birth, phone number, email address, and a valid identity document (CNIC or passport). Your JazzCash, Easypaisa, SadaPay or Raast account details are collected separately at deposit time. This data is used for identity verification, fraud prevention, and account recovery.

We retain your account data for seven years after closure to meet anti-money laundering and tax reporting requirements in supported regions. Personal identifiers are anonymised after three years unless we're under active investigation or dispute resolution.

Yes. Open your account settings and select 'Request Data Export'. We'll compile your account history, transactions, bets, and communication logs into a portable file within five working days.

No. Your payment details are processed by certified third-party gateways. pp77 stores only a tokenised reference so you can deposit or withdraw without re-entering credentials each time. We never see your full account or card number.

Only you and pp77 support staff can access your full history. Game studios receive anonymised play data (e.g., total sessions, average stake) but not your name, account number, or individual bet details. Regulators may audit anonymised data on request.

Contact support immediately via live chat or email to [email protected]. We'll freeze your account, review login history, and guide you through password reset and 2FA re-enablement. Any unauthorised transactions are investigated within 48 hours.

No. We do not sell, trade, or lease your personal information to any third party for marketing purposes. Data sharing is limited to payment processors, identity verifiers, and regulatory authorities where legally required.